Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we haven't covered yet? This is where you reach the team behind Non Gamstop Casinos. We read every message and use reader feedback to keep our comparisons accurate and current.
How to reach us
The quickest way to get in touch is by email at [email protected]. We aim to reply within a couple of working days, though busier periods can occasionally push that out a little further.
When writing in, it helps to include:
- The name of the casino or page your query relates to
- A short description of the issue, question or suggestion
- Any screenshots or links if you're reporting something specific, such as an outdated bonus term
What we can help with
Our team can assist with a range of enquiries connected to the site and the brands we cover:
- Review accuracy — if a welcome offer, wagering condition or feature has changed since we last checked, let us know and we'll look into it.
- Ratings and ranking questions — if you'd like more detail on how a particular operator scored, or why one site sits above another, we're happy to explain our reasoning.
- General site feedback — typos, broken links, unclear wording or anything that made your visit harder than it should have been.
- Suggestions — if there's a casino, payment method or topic you'd like us to cover in more depth, tell us.
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we can't:
- Access, verify or manage your account at any of the operators listed, including the brands featured on our rankings page
- Process withdrawals, deposits, bonus credits or refunds
- Resolve account verification or ID checks — these sit entirely with the individual casino's support team
- Give personal financial or legal advice
If your query relates directly to a deposit, withdrawal or account issue, the fastest route is the live chat or support email listed on that casino's own site.
Concerned about your gambling?
If you're reaching out because you're worried about your own play, or that of someone close to you, please visit our Responsible Gambling page first. It sets out practical steps and support options, including how deposit limits, time-outs and self-exclusion tools work outside the standard scheme. We take these messages seriously and will always point you toward organisations better placed to help than a comparison site can be.
Before you write in about a specific casino
A lot of questions we receive are already answered on our Non GamStop Casinos 2026 guide, which covers how sites such as Betmica, Kikibet and Betninja are assessed, what payment methods are typically supported, and how bonus terms usually work. It's worth a quick check before emailing, as it may save you the wait.
For anything about who we are, how the site is run, or our editorial approach, our About Us page and Terms and Conditions cover the background in more detail.
Response times and what happens next
Most emails are answered within 48 hours. If your enquiry needs input from an operator directly, we'll say so and point you to the right contact rather than leave you waiting on us. We don't offer phone support at this time — email remains the most reliable way to reach the team.